Sharpen Your Dispensing Skills for Better Service and Client Satisfaction

This is short and brief.

You literary need to be more than five times better than yourself right now as a healthcare provider. With the internet and everyone getting basic education most of us are knowledgeable.

Photo by Plush Design Studio on Unsplash

It is possible for anyone to do successful open heart surgery in this century, only that it might time some time. I am just kidding. The point is people can do what they want to do even better without being professionals.

Clients these days look for someone knowledgeable, confident, and ready to listen with excellent customer care service. Most of them are focused on paying attention to detail.
Some patients consult doctors, nurses, physicians, pharmacists and pharm techs just to get professional advice. Most of them know about their conditions even better than professionals.

With limited knowledge, you might end up losing a potential client. There is nothing bad other than a patient having less confidence in you. You become unreliable.
If you typed into Google, “I have diarrhea” Google is going to give you information about the same and how to manage that. So it is easier for them to treat themselves at home before seeing a doctor.

Patients know a drug has been discontinued by FDA or PPB before the pharmacist or pharm tech. How will you tell whether they are correct without reading published journals or relevant healthcare materials?

The patient could be right or wrong. People are consuming so much fake news these days. How will you advise the patient when you don’t know?

Being 5x better at the pharmacy level means you have at your fingertips:

  • Most brands and the generics
  • Side effects of common drugs (don’t just tell the customer it doesn’t have side effects.
  • Drug interactions & contraindications (this is where you come in as a professional)
  • Dosage forms and frequency
  • The active ingredients of specific drugs

Most pharmacists/pharm techs will write how the medicine is going to be taken followed by, avoid milk, avoid alcohol, and take before or after food etc. without explaining what will happen if the medicine is taken for instance with milk. The patient needs a brief explanation of why they have to avoid that.

This is the times for you to take a piece of paper or your notebook and write down the areas you feel you are weak at. Get your school notes and revise them, there are things we learned in class but forgot soon after the final exams. Plan yourself and continue developing your knowledge.

What else do you think a healthcare provider needs to learn?

Why You Need a Yellow Fever Vaccine Jab

Photo by Hush Naidoo on Unsplash
Photo by Hush Naidoo on Unsplash

Yellow fever virus is endemic in tropical areas of Africa and Central and South America according to the World Health Organization (WHO). Due to the historical occurrence of yellow fever in Kenya, the country continues to be classified internationally as a high-risk country for yellow fever transmission.

The disease is transmitted by two types of mosquitoes, one of which is responsible for the Zika virus. Yellow fever virus is transmitted when a mosquito (Aedes mosquito) bites an infected monkey and then bites a human being. The incubation period is 3-6 days after a bite from the infected mosquito. Symptoms include fever, muscle pain, nausea, vomiting and loss of appetite. It can be easily confused for malaria or other mosquito-borne illness. When transmitted to human beings yellow fever virus can damage the liver and other internal organs and be potentially fatal.

People cannot spread yellow fever among themselves through casual contact although the infection can be transmitted directly into the blood through contaminated needles. Vaccination is the most important measure against yellow fever. Travelers should get vaccinated for yellow fever before visiting areas where yellow fever is found. Yellow fever is endemic in tropical areas of Africa. If you continue to travel or live in yellow fever endemic areas, you should receive a booster dose of yellow fever vaccine after 10 years.

According to WHO, good and early supportive treatment in hospitals improves survival rate. There is currently no specific anti-viral drug for yellow fever but specific care to treat dehydration, liver and kidney failure and fever improves outcomes. Associated bacterial infection can be treated with antibiotics.

For purposes of international travel, the yellow fever vaccine must be approved by the WHO and administered by an approved yellow fever vaccination center. International regulations for travel to and from certain countries require proof of yellow fever vaccination. People who get vaccinated should be given an international certificate of vaccination (yellow card).

Yellow fever vaccination can only be given at designated centers. For a center to become a designated yellow fever vaccination center it must register with the appropriate authority. In Kenya, the immunization schedule is given by the division of vaccines and immunizations in The Ministry of Health commonly known as KEPI.

Four districts in Kenya are at high risk of yellow fever i.e. Baringo, Keiyo, Koibatek, and Marakwet. Yellow fever vaccination is routinely administered to children at 9 months of age in these high-risk counties (Elgeyo Marakwet & Baringo counties) as part of EPI (Expanded Programme on Immunization).

Are you looking for a yellow fever vaccination center in Kenya?

Can You Tell the Difference Between a Generic Drug and a Brand or “Original” Drug

Photo by Paweł Czerwiński on Unsplash

Who regulates the distribution of medication in Kenya?

The Pharmacy and Poisons Board is the body mandated by law under the Pharmacy and Poisons Act (cap 244) to protect, promote and maintain the health, safety, and well-being of members of the public by upholding standards and public trust in pharmacy.

The board regulates the practice of pharmacy and the manufacture and trade in drugs and poisons. The body, therefore, sets the standards of conduct by monitoring closely pharmacy professionals and premises ensuring locally manufactured, imported, exported, distributed, sold or used medical products are safe.

Every registered pharmacy has a special code which is meant to be displayed publicly for everyone to see. Any fake or substandard drug can be reported and action taken according to law by the board.

What is the meaning of fake drug?

A fake drug is that which is sold or advertised with similar display as the original form of the drug. This means the fake drug may look exactly like the original or have information that may confuse the consumer if not careful. The pharmacist or user through experience can establish the difference although for a new person this can be difficult. The fake drug may be produced at lower costs and sold at the same price as the original brand.

Why do people refer to certain drugs as original?

An “original” or brand name drug product is usually the first to be developed by a pharmaceutical company. This is usually a multinational brand available in most countries worldwide. The original drug is usually more expensive than generic.

The manufacturing company of a brand name drug spends a lot of time and money to determine clinical safety and efficacy and this justifies why the initial price for a new drug is extremely high regardless of the cost of manufacturing being low.

The high cost covers up for the huge expenses needed to get Food and Drug Administration (FDA) approval which requires a lot of time, study and research too. Furthermore, some drugs may fail to make it out of research labs or may need modifications before the entire process is complete.

Developing a new prescription medicine that gains marketing approval may cost roughly $2.6 billion according to a recent study by Tufts Center for the Study of Drug Development and published in the Journal of Health Economics.

 This makes the production of a generic drug be as simple as buying raw materials and getting to work. When the drug goes off patent, that is, after 20 years of them charging high prices – other pharmaceutical companies are allowed to begin making generics. The price of the brand drug may reduce.

Is a generic drug fake?

A generic drug is a pharmaceutical drug that is equivalent to brand-name or original drug in dosage, strength, route of administration, quality, performance and intended use with the same active ingredient as the original.

Pesa Imepotea, “There is No Money!”

Photo by Fabian Blank on Unsplash

What does that actually mean? It is the economy, bro. You are used to buying a # 30-day refill but suddenly change to #14 or #7, or things get worse you begin #3 or #1. Patients are asking for cheaper drugs or going for generics. Generics do work and they are equally effective like the brand drugs.

Folks depending on their grown kids for refills, remain silent after they run out of their Rx refills. It is the economy, bro. If they can’t afford #30, that means folks will be calling through for #7 translating to four weeks a month. Who wants to be bothered every week while they are broke? You are trying to survive so that you make ends after all.

Sometimes things don’t go the way you expect. It is the economy, bro. The first week you manage to get #7 pieces. The week that follows, you struggle and miss out some pills. You are not alone! Amazingly you manage to push through and survive. The next week you get another #7 and move on regardless of them saying you are not compliant. The last week of the month you do alternative days because the month is at the corner. For a refill with four or more drugs, the prescription gets more and more expensive.

Some patients kick out drugs they think are less critical especially painkillers and get them only when necessary. It is the economy, bro. Give me the first two leave out the last three. It might look like your doctor wrote some drugs you really don’t need, but the main aim is actually cutting down cost. You are not alone! People Google these days and surprisingly they only see doctors for a professional opinion or just to confirm what they previously know.

You have to save. It is the economy, bro. You don’t struggle with a very expensive prescription. As much as you need a better treatment outcome, a prescription you cannot afford will only frustrate you or at the end of the day, you don’t buy the medicines. Find ways of getting the prescription cheaper, ask for a better price or ask for a generic. Talk… Go back to your doctor he may suggest a better option that might cost less and affordable.

Some drugs are very expensive you might not be able to consider an alternative. Pambana na hali yako. Things will get better.

How to Become a Pharm Tech and Die like a Pharm Tech

Photo by Martin Shreder on Unsplash

Wow! Haha! How to become a pharm tech? And die like a pharm tech. Pharmacy is the most trusted profession and this happens all the time. Most students take pharmacy at college for purposes of surviving in the job industry. They missed campus and now they want to make a difference in their lives, studying about medicine. This comes with the hopes that they will be able to advance their studies and become something. Getting accepted in a medical college is usually tough because the number of applicants is most of the time high. KMTC accepts something close to a mean grade B. That grade can get someone a good course at the universities but due to various reasons, individuals choose to do pharmacy. One of the primary reasons is that they come from poor family backgrounds which cannot afford a university education. So they choose pharmacy because it is cheaper (although cheaper is relative maybe I should have said affordable) and they are assured of a job once they have finished because the market has high demand too. They also hope to make a dime and further their studies but forgetting they have a family that is supporting them and they will need to take care of once they land a nice job.

Pharmacy itself at the college level is tough too; most people struggle and only a few manage to graduate. Perhaps that’s why KMTC decided to introduce a double intake and many more colleges are doing the same. Finally, they graduate and get jobs, life begins. Paycheque to paycheque becomes the routine with which is used to chase bills; rent, food, transport 365 days a year. At least you have a job and you are healthy what other people don’t have. Sometimes you help people who can’t afford to see a doctor cross-prescribing. They save money and time they are happy but what about you? The salary you are getting insufficient, although salary is never enough-but for this case it is insufficient. It will take years of saving before you can actually save something to pay for your education to advance to the next level. Your salary only increases with inflation.

By the time you even start thinking of saving you are already approaching the third floor. Years move very fast like they always do. You start thinking of marriage. Marriage with its responsibilities you are left to choose between your profession and family. Some people try tu small biashara on the side, but what does that change? You are still a pharm tech. At this time you are needed fully everywhere while your profession enthusiasm starts declining. If you are working in the same organization for several years you begin leaving most of the work to junior staff, fresh from college. Or to some they start switching jobs with hopes of increasing their paycheque, they may also work several jobs to make ends meet. I mean people know you are a “pharmacist” which you are of course since you have equivalent many years of experience.

An ideal pharm techs life cycle is usually, college-internship-job-another job-pharmacy superintendent-open own pharmacy/start biz-Work for an NGO-retire (and work for God knows what). Opening a pharmacy most of the time follows with becoming broke probably due to fixed capital, poor business or theft from employees. The most mistake pharmaceutical practitioners do is employing someone to work for them while they work somewhere else. Pharmacy business like any other businesses needs close attention and dedication. But that is not usually the case, people open pharmacies just because they want to open, there is a lot to consider before opening any. It turns out that such pharmacies don’t make any much considerable income and most guys don’t quit their primary jobs because they are scared they might not make much out of the business to pay their bills. They stick around hoping for the business to pick up until it finally crumbles down on them.

I have always hoped folks going for pharmacy degree courses would stand out, they still fail. Pharmacy is not like the music industry where you can become super rich in your 20s unless you are inheriting a family business; it takes time with several challenges. It is sad that people put in so much only to be disappointed. Right now graduates as pharmacists don’t know exactly what to do because the people they consider as role models have failed both in the community pharmacy and hospital pharmacy. Most pharmacists end up getting employment in public hospitals, the pay is still less but far much better than a pharm tech. So graduates run most of these public hospitals but we still have poor service with no drugs, what does that mean? We understand what they go through because of public hospital dynamics and all that although there is a lot that needs to be done that is more than a paycheque. But going for a degree and coming back to such a mess doesn’t change anything about you being a pharm tech.

That is why most pharmacists don’t practice. With a few paychecks, they quit pursuing other things. That’s wasted brains, you might as well think. But they just want to distance themselves competing with people with less education. That’s why the pharmaceutical industry is somehow controlled by the pharm techs. In the real sense, they are being controlled. Most of the big faces behind the pharmaceutical industry even don’t have medical backgrounds. They are just successful business people using pharmaceutical practitioners to achieve their goals. They pay them less. And that is how to become a pharm tech and die like a pharm tech. Phew!

Nothing to Dispense

Follow my blog with Bloglovin

nothing to dispense

So today I am here thinking of writing about nothing. I am tired of reading these prescriptions; they are not making sense anymore. I have never been in this state of thought before. Today I am clueless af, let me put that ink on paper, then type it later. I must be high on something, Ooh and those prescriptions are goanna fill themselves.

Being in an empty thought of action is equivalent to being in an unlimited longer duration of happiness. Moreover, it is unpaid for, essentially it is having a lifetime free plan with no monthly or whatever subscription. Lately everyone is willing to pay for anything that has a prolonged duration of action, yes nice and slow release and of course beneficial. To some up that all long paragraph in one sentence effectiveness is key. What else do you need other than pleasure lasting longer?

The third paragraph is typically the climax, ooh yeah so I could do this. I have done this and the feeling is amazing. As this is sinking in, it is not about time I am dropping my pen, wait for another day to do what again if I am not going to finish this now. Imagine doing this without being on any prescription from a GP… what if I was on prescription huh! Alternatively, probably on an OTC syrup maximum dose doubled in one take. Shit can be amazing in any way you want it to be.

So once again, well I mean as we are cooling this down without water or a non-alcoholic soft beverage, let us not forget we are just passing time. Let nobody tell you that you need to calm down while you have no idea why you are supposed to calm down. Being on a fast onset of action and short duration of action should not worry anyone like we just did in less than 10 minutes.