Here is (5) Five Easy Ways that Can Help Prevent Stock Loss in the Pharmacy


Most pharmacies have closed business because of not managing well their stock. Stock loses can occur due to theft by staff, poor receiving, selling and not charging the client or through expired medicines. Being able to reduce some of these loses and common errors can help prevent stock loss and eventually helping a pharmacy grow especially a community pharmacy. Here are a few ways that can help prevent stock loss either in a pharmacy business or in any other business.

Do stock-take frequently

Most pharmacies do stock take once or twice a year but that seems to be inadequate. If that can be done daily, it would be better. Doing stock take every two weeks for a busy store saves stock loss big time. If you are unable to do it every two weeks, do it at least once a month.

Avoid expiries

Ensure you are selling drugs on FIFO basis that is first in first out. Don’t sell new stock leaving old stock to expire on the shelves. Make sure the arrangement is made in such a way that medication that will expire early is sold first. Don’t receive medication that is about to expire if you are not going to sell immediately.

Pay for an inventory system

A stock control and financial management system can help in checking the stock movement. You will be able to tell what you have used and what is remaining so that you are able to place an order without overstocking or missing an item out. The software assists also when paying your suppliers. There are so many software in the market the most popular one being Phamacore by Corebase.

Manage your shorts and excesses appropriately

In any pharmacy business, you are likely to encounter variances in a busy set up. It is either a loss or excess. How you handle your shorts* and excesses matters a lot to your business. Excess cash that is not possible to account for should be kept aside, this could be an item someone forgot to post and they cannot remember. The cash can later be used when posting items into your inventory that will be missing after a weekly or monthly random stock take.

Have a proper ordering and Receiving system

Receiving should be done in a specific area, every item counter checked with the delivery invoice. Unless an item is fast moving, do not receive medications with short expiries. Receiving can be done by the person who placed the order, or by counter checking with the purchase order. Writing down expiries on the invoice as you receive can help scrutinize each and every item ensuring no expired drugs are received and the right quantities are delivered.

How To Bargain In The Pharmacy

“You are very expensive, by the way you are too expensive” regardless of the pharmacy most customers will always say the prices are high. So many customers if not all think that by saying another pharmacy is selling the same medicines at a cheaper price is the most effective way of forcing a pharmacy to lowering their price. Surprisingly they always manage to convince the person selling the medicines, but let us agree to one thing Kenyans can really bargain! Funny thing, a person will argue the price of a certain item is very high while they have never purchased it before, to the extent of claiming, a given pharmacy had quoted a lower figure and as matter of fact that pharmacy doesn’t even have the item they are taking about. No business is immune to this either, this happens everywhere.

I have come to think of it; that most people prefer paying more to something that gives them more pleasure irrespective of whether they are being overcharged or no. So much energy is used to bargain to the last shilling, energy that could have been useful elsewhere. Sometimes it is even hard to tell whether the price you are being charged is the actual price or price after discount. Most business people raise prices to some random figure so that they have bargaining allowance to the actual price that they are supposed to charge.

Knowing when to bargain and when not to bargain is an art most clients have never felt the interest to nature. Don’t bargain just because you want to bargain, some customers bargain too much to the extent that they irritate the person selling medication for no apparent reason. Imagine serving five customers and all of them don’t agree with you on price, so instead of concentrating on how the medicine works and the vital information that is meant to be passed to the patient most of the time is consumed on bargaining. It is disturbing that a customer can bargain for like 30 minutes just because they want to save 20 shillings. Worse of it all they act shocked when they are told they are supposed to avoid alcohol for a few days. You don’t want to pay for medicine that is less than what you spend on alcohol but still insist you can’t do without alcohol, so you can afford alcohol but can’t afford medicines to treat yourself.

But bargaining is good, you save get to save money that you could have lost if you kept quiet. Especially when a prescription is going for three or more months so much is saved at the end of it all. Comparing prices in one or two pharmacies can help make a wise decision. Asking your pharmacy nicely if the prices could be lower or whether they have discounts is a decent way of making a prescription cheaper. Most guys go with their “full chests” demanding for discounts end up spending even more because of being arrogant.

123 About Diabetes


A projected 300 million people around the world suffer from diabetes. Moreover, the number is set to rise dramatically. Prevention therefore stopping people from getting diabetes in the first place remains the best form of treatment. November being a diabetes awareness month it is advantageous to have your blood glucose reading checked.  This is a simple test, which can be easily done at your closest healthcare provider, pharmacy, laboratory or clinic. Checking the readings regularly for diabetic patients can make a big difference on how they manage the condition.

Diabetes is a long-term disorder characterized by a raised level of glucose {or sugar} in the blood. Permanently elevated blood sugar levels are the key indicator for this metabolic disorder. There are two main types of diabetes mellitus: diabetes mellitus type 1, which mostly affects younger adults, it is when the body cannot make insulin as most insulin-producing cells have been destroyed. The other type is type 2, which is often brought on by a poor diet and lack of exercise. For this case, the body cannot make enough insulin or the insulin produced cannot be used properly, usually occurs later in life but is becoming common in younger population.

Diabetes is a disease with severe complications; this can limit how people function physically. Elevated glucose levels cause long-term damage of kidneys, blood vessels, heart and nerves. Serious complications of diabetes mellitus include renal damage, heart attack, loss of sight, diabetic foot syndrome and even organ failure. In a worst case-scenario, diabetic foot leads to amputation.

I am glad a good number of diabetes patients in Kenya are not ignorant about their condition; most of them are compliant to medication and are cautious about their diet. Mostly diet is crucial in controlling blood glucose levels in combination with medication prescribed by a physician. On the other hand, it is alarming to hear about a group of people that is living in denial. It is always hard for them to understand that diabetes is a long-term condition and most of the time treatment is usually long term. These patients do not take their medications regularly leading to complications and uncontrolled blood glucose.

Just to note Kenyans do not have specific treatment guidelines for diabetes mellitus. This means most of the prescriptions prescribed are typically customized according to the patient’s response to treatment.  The prescriber adopts what works well for the patient; the prescription there after is tailored from time to time.

Happy diabetes month!


No More Random OTC Codein

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The moment an Rx friend of mine hit my WhatsApp with information that all OTC products with codeine including BWC were to be pulled from the main shelves to behind the counter I knew it was going to be chaotic after all. I wasn’t feeling anything like writing about it at that time I needed time at least for absorbing that shock. I was like “…but our store can’t do without codeine especially BWC our sales are going to fall”. That was like hot cake! I really felt the pain especially with no more random OTC betapyns dispensed.

Some biznus almost closed down before the recent PPB crackdown when PPB inspectors where draining the swamp. There is BWC on the shelf that is stagnant, cannot be sold. No Rxs coming through and without undertaking letters No returning back to supplier. Where a normal day boasted with give me a #6 pack BWC & 3 packs of Byn that came down to 0. At least some physicians are throwing in a three day dose of codeine tablets on coming prescriptions which is not bad.

On a regular day we are getting used to no prescription, no conversation. The street significance of codeine syrups became relevant with zero to supply in the black market. It appears that everyone wasn’t just ready for this kind of scenario. Now diazepam, BWC, Byn and other narcotics that require Rxs are cruising in the same boat and probably they will catch up with rohypnol. Guidelines are now at kindly give me your prescription please and let’s not argue about that. No more please talk to my doctor excuses, instead get a handwritten one – they will read.

I lied! No one is prescribing any codeines first place, but did we die? The pharmacy is still decent with less codeine activity on the counters and as a matter of fact they weren’t that necessary. #Panadocetamo is still working well for acute headaches. And yes, we have alternative cough suppressants on the shelves which are less addictive. Although lawsuits and bills out there are after the legalization of marijuana I am also quite sure it is also going to be a POM

Why People Think Transchem Is Selling Counterfeit Drugs

More than 70% of clients on long-term prescription buy their medicines at transchem, or once in their lifetime when refilling their prescriptions, they have visited Transchem. Transchem is probably the cheapest and busiest pharmacy in Nairobi. They have a number of branches in Nairobi CBD with the latest opening on Moi Avenue. This is one of the oldest standing pharmacies in Nairobi boasting several years in the pharmaceutical business. Having well stocked with most pharmaceuticals especially rarely prescribed drugs, most chemists will refer a client to Transchem. Loyal clients would rather queue for long hours since they have assurance their prescription will be fully filled. Moreover, if they wanted a prescription for more than two months that would be done hassle free. So what makes people think they are selling counterfeits? T

They are cheap

It raises eyebrows and it is even confusing when you find out the same product/medicine has different prices in different chemists. In some places, you will find the price is half from what the previous pharmacy was selling. There is virtually no retail pharmacy offering better prices that match those of transchem, most of the time customers question this and depending on who is who, the narration is always different. Definitely, the take home answer is usually their medicines are fake.


When the prescription is open, the person selling medication can decide to dispense either generics or branded drugs depending on what is available. Branded drugs are usually referred to as original which brings out the impressions that the other drugs (generics are fake).  A good scenario is for instance a client buys medicine at transchem (buys half) and he or she is given generics, then when goes back to refill the other half he walks to a different chemist whereby they don’t dispense the same generics. Confusions like this will always paint a previous pharmacy badly. Most people still don’t know the difference between a generic and a branded drug.

Humble customer care

Cheap is expensive, transchem is always crowded from the time they open up to when they close in the evening. Handling a huge and impatient group of people that is shouting at you is very challenging. This sometimes leaves out most of the customers 50% satisfied. The process of giving your prescription on one side then your drugs are prepared and finally your name is called through a microphone so that you can pick your drugs is always awkward.

Rumors and propaganda

Adverse drug effects can be over reported. A simple drug side effect misinterpreted for poor quality medication. A drug with a short expiry is said to have over stayed on the shelf for long making a patient to react to it. One drug that is not registered by the pharmacy and poisons board equals all their drugs are fake. Please come with a proper prescription translates to unfriendly staff. Not being able to read a poorly written prescription means the person selling is not qualified.


Success comes along with more enemies than friends, most of then will want to see you go down. Having a business that has been consistent for years doesn’t make people feel good about you.

Qualities Of A Good Pharmacy

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Order brings about efficiency; design defines how organized a pharmacy is furthermore it depicts a sense of quality which everyone wants. The pharmacy has to be maintained clean since design alone with dusty shelves is repulsive. In fact a dusty pack of medication gives the idea of a product that has stayed on the shelf for long which most people don’t like.

Well stocked

Sometimes it is very hard to fill a prescription in one pharmacy but a well-stocked pharmacy with a wide range of drugs saves time and reduces costs. Instead of the hustle of moving from one pharmacy to another or having to wait for medication to be delivered all the drugs needed are available in one pharmacy.

Friendly staff

Friendly and interactive staff gives the customer the impression of coming back or recommending another client. A lab coat and decent attire adds more points to a staff being friendly. Understanding a patient and being warm to them makes them feel better even before the medication you have sold them kicks in.

Opening hours

The consistency of opening extended hours makes it more convenient for clients to get their medicine at the right time when they are in need. For early risers and late night customers which most of us are, a pharmacy like this is valuable because most of the day hours are spend at the various work area.

Consultation room

Consultation room/lab for private consultation and minor tests is very important. Some patients may feel uncomfortable explaining themselves over the counter and that’s why a consultation room is helpful. This room can be used to give complementary services which at least every standard pharmacy should have. This may include blood glucose test and pressure readings. More advanced pharmacies keep weighing scales where clients can find out their BMI which is vital in understanding the impact of your lifestyle changes.