LONG DELIVERY TIME
When a customer orders medicine from your pharmacy to be delivered to them, it is your duty to organize logistics on how the medicines will be delivered. It may become challenging to deliver on time if you don’t find a delivery person on time.
Solution:
Do not rely on one delivery person, have two or more riders on call for deliveries. You may also want to use apps like Uber or bolt bodas to help with doing deliveries. Companies big enough to hire third-party companies to handle their deliveries may wish to consider doing so.
DELIVERY OF THE WRONG MEDICINES
The rush in the pharmacy may cause you to pack the wrong medication, resulting in clients taking the wrong pills. This can be detrimental to the client if the wrong medication is given.
Solution:
- Label the medicines well with correct name and address.
- Handle one client at a time, avoid multitasking.
- Break down your order processing, create subsections such as receiving, preparing, and so on, and process them in that order.
RUDE RIDERS
These people are responsible for delivering medicines to the subsequent destinations. When issues emerge (for example, a miscalculated delivery expense resulting in a hostile response from the rider), the riders may destroy your firm’s relationship with customers and jeopardize its viability. You and the riders are viewed as a single entity by your customers, but in actuality you requested a bolt or an Uber for the delivery.
Solution:
Let the delivery person know what is expected of them. Clearly tell the delivery person what you want them to do, and ask them to always call you if there is any trouble.
THE PRODUCT DELIVERED IS NOT WHAT WAS NEEEDED
Your customer calls after receiving the product you delivered, to say there’s a problem.
However, according to you, they received exactly what they asked for. The client may request for a refund for the product, this will be a loss on your side.
Solution:
When dealing with clients, always be prepared to make exchanges, don’t permit back-and-forth conversations with customers, and try to comprehend what they want.
DAMAGED OR SUBSTANDARD GOODS
When clients receive soiled, wet, or heated medicines during transportation, things get worse when they request for their money back but not an exchange.
Solution:
Use proper packaging when transporting the medicines to the client.