Why People Think Transchem Is Selling Counterfeit Drugs

Transchem chemist

More than 70% of clients on long-term prescription buy their medicines at Transchem, or once in their lifetime when refilling their prescriptions, they have visited Transchem.

Transchem pharmaceuticals is probably the cheapest and busiest pharmacy in Nairobi. They have a number of branches in Nairobi CBD with the latest opening on Moi Avenue.

Transchem is one of the oldest standing pharmacies in Nairobi boasting several years in the pharmaceutical business. Having well stocked with most pharmaceuticals especially rarely prescribed drugs, most chemists will refer a client to Transchem.

Loyal clients would rather queue for long hours since they have assurance their prescription will be fully filled. Moreover, if they wanted a prescription for more than two months that would be filled hassle free.

So, what makes people think they are selling counterfeits?

They are very cheap

It raises eyebrows and it is even confusing when you find out the same product/medicine has different prices in different chemists.

Sometimes, you will find the price is half from what the previous pharmacy was selling. There is virtually no retail pharmacy offering better prices that match those of Transchem.

This is why most of the time customers question this and depending on who is who, the narration is always different. Definitely, the take home answer is usually their medicines are fake.


When the prescription is open, the person selling medication can decide to dispense either generics or branded drugs depending on what is available.

Branded drugs are usually referred to as original which brings out the impressions that the other drugs (generics are fake). 

A good scenario is, for instance a client buys medicine at Transchem (buys half) and he or she is given generics, then when going back to refill the other half he walks to a different chemist whereby they don’t dispense the same generics and the price is ridiculously different.

Confusions like this will always paint a previous pharmacy badly. Most people still don’t know the difference between a generic and a branded drug.

Humble customer care

Cheap is expensive, Transchem is always crowded from the time they open up to when they close in the evening. Handling a huge and impatient group of people who are shouting at you is very challenging.

This sometimes leaves out most of the customers 50% satisfied. The process of giving your prescription on one side then your drugs are prepared and finally your name is called through a microphone so that you can pick your drugs is always awkward.

Rumors and propaganda

Adverse drug effects can be over reported. A simple drug side effect misinterpreted for poor quality medication.

A drug with a short expiry is said to have over stayed on the shelf for long making a patient to react to it.

(NB; A patient taking a drug with a short life should be warned that it may have overstayed on the shelf)

One drug that is not registered by the pharmacy and poisons board equals all their drugs are fake.

Please come with a proper prescription translates to unfriendly staff.

Not being able to read a poorly written prescription means the person selling is not qualified.


Success comes along with more enemies than friends, most of which will want to see you go down. Having a business that has been consistent for years doesn’t make people feel good about you.

Do you want to buy medicines from Transchem pharmacy or would like to contact them?

In response to the many inquiries we’ve received about Transchem Pharmacy, we’ve compiled some information for you. This includes their contact details such as email, phone numbers, and WhatsApp, as well as their branches and pricing. We hope that this will be helpful to those seeking information about Transchem Pharmacy. Note that we will keep updating the information.

If you’re in Nairobi and need to buy prescription medication or Over the Counter (OTC) products, we recommend visiting Transchem Moi Avenue branch or Transchem Development House on Tom Mboya Street. If you’re a pharmacy owner looking to purchase in bulk, their Head Office branch on Temple Road, Uchumi Super Stalls Building is the best option. They also have several other branches outside of Nairobi that may interest you.

At the moment, Transchem Pharmacy does not have an online shopping platform. However, they do offer delivery services for orders placed via phone call.

Since pharmaceutical prices are volatile and constantly changing, we suggest visiting or contacting a Transchem Pharmacy branch closest to you for their current price list. Simply provide a list of the items you are interested in, and they will provide you with the necessary information.

We wish you a pleasant shopping experience at Transchem Pharmacy outlets.

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